Questions during your stay :
1) At what time is the check-in/out due to covid19 rules :
Check-Out : 11:00 am
Please let us know your approximate time of your arrival.
2) Do you provide contactless check-in/out?
When you complete your reservation in the voucher you will find a section called web-check in where there you will need to put your details,.
We would like to inform you that a file is kept for reasons of public health protection (Covid19) in accordance with the general regulation on personal data protection (GDPR).
Questions about reservations :
1) Can I make a reservation without Credit Card*?
2) Does Zinovia arrange activities?
Yes Zinovia has partnership with the leaders for activities with Bokun A TripAdvisor company & Getyourguide where in both you will find many things to do in Chania,Crete & more!
3) Can I book my flight or Ferry Boat trip through Zinovia?
4) Do you also have the possibility of Car Rental?
Questions about the location
1) How can I get to the beach from Zinovia?
2) What are the most popular attractions near Zinovia?
Agioi Apostoloi is your ideal location to discover the west crete!
Meet Elafonissi ,Balos Lagoon or Samaria Gorge.
3) Do you have any recomendations for places to eat?
In our area there are many restaurants only 2 mins away on foot where you can taste the greek cretan cuisine!
Feel free to ask us when you arrive!
Extra Health & Safety Measures
Take a look to see the measures we have taken to prevent covid19 on TripAdvisorTravel Insurance
Relax and enjoy your holidays!
For more information here
Here’s the full FAQ translated into English.
Location & Access
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How far are the beach/center/port/airport? Is there transport or a shuttle?
• Beach: 80 m · City center: 4 km · Port: 8 km · Airport: 25 km (shuttle available).
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Is there an elevator? Is it accessible for people with mobility difficulties?
• Elevator: no. Accessibility: yes.
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Do you provide check-in directions/map/access/parking info before arrival?
• Yes, via the guest app; you receive a link by email (no installation needed).
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Is late arrival with code/lockbox possible?
• All details are in the guest app.
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What if I arrive late at night? Is there emergency support?
• All details are in the guest app.
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Is self check-in / key box available?
• All details are in the guest app.
Room Amenities
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What amenities are in the room/apartment?
• Fridge, hob, coffee maker, kettle, and linen-cleaning service. All details in the guest app; you can also contact us via WhatsApp.
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Is there A/C/heating in all areas?
• Yes, A/C and ceiling fans.
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Are baby cots or extra beds provided? Any charge?
• Baby cot provided. No extra beds. Check room max occupancy. Details in the guest app.
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Smoking policy; balconies/outdoor areas?
• No smoking inside rooms. Smoking allowed in outdoor areas.
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Do you have a balcony/sea view/garden view?
• Garden view.
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Suitable for remote work (desk, Wi‑Fi, outlets)?
• Yes, fast internet.
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Do you provide iron/ironing board or laundry/ironing service?
• Yes, except ironing service.
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Coffee/tea or welcome pack?
• See the guest app.
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Allergy-friendly pillows or hypoallergenic bedding?
• No.
Stay & Policies
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Cancellation and change policy?
• In the booking email.
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Check-in/check-out times; early check-in/late check-out?
• In the booking email and the guest app.
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What payment methods are accepted?
• All options; see our website. Installments accepted.
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Is there a deposit or card pre-authorization?
• See booking terms in your email.
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Do you issue invoices? Is VAT/stay tax included?
• Yes. State tax TΑΚΚ is not included. See booking terms in your email.
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Are pets allowed? Terms/fees?
• Unfortunately, no.
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Is breakfast provided? In what form?
• Available via local partner or delivery to your room. See the guest app.
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Housekeeping during the stay; linen/towel change frequency?
• Daily housekeeping. Linen every 5–6 days (depending on stay length). Towels daily.
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Luggage storage before/after check-in?
• Yes, free.
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Quiet hours; building/common-area rules?
• Quiet hours 00:00–08:00.
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Group bookings or long stays; terms/discounts?
• Contact us.
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Parties or events allowed?
• Not allowed.
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Lost keys or damages—what applies?
• Charged to the guest.
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What’s included in the price? Any extra fees?
• Everything included except the state tax TΑΚΚ (see booking email).
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Safety measures (safe box, fire detection, extinguishers, 24/7 support)?
• Fire extinguishers checked annually with certificates.
Common Areas & Parking
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Is there private parking? Free or paid? Reservation needed?
• Private, paid, reservation required; controlled entry/exit with code.
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Is free Wi‑Fi available everywhere or only in common areas?
• Free everywhere.
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Is there a pool or pool access?
• See the booking email; we manage multiple properties and some have a pool.
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Luggage storage in a common area?
• Not in a common area; luggage is stored in a separate space.
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Quiet hours / common-area rules?
• Quiet hours 00:00–08:00.
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Security in common areas (e.g., cameras, fire safety)?
• Security cameras in common areas. Entry only for booked guests, controlled by code.
Surrounding Area
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Nearby supermarkets, restaurants, bakeries, or pharmacies?
• At 100 m: mini markets, restaurants, cafés. At 500 m: two large supermarkets.
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Notices about works/noise or seasonal specifics (e.g., meltemi winds)?
• Info provided; works/noise are prohibited during summer months.
General Information
What is Zinovia Apartments Studio?
Zinovia Apartments Studio offers comfortable self‑catering accommodation in [Chania agioi apostoloi kato daratso], Greece. The property is ideal for couples and travelers looking for a relaxing and convenient stay close to local attractions.
Where is Zinovia Apartments Studio located?
Zinovia Apartments Studio is located in [Chania agioi apostoloi kato daratso], Greece, with easy access to the beach, local restaurants, and public transportation.
🔹 Booking & Reservation
How can I make a reservation?
You can make a reservation directly through our website. Once your booking request is confirmed, you will receive further instructions to complete your reservation.
When is my booking considered confirmed?
Your booking is considered confirmed once your reservation is completed and the payment process has been finalized.
How can I check prices and book online?
You can visit the Zinovia Apartments booking engine to find real-time prices and availability. We support various payment methods, including all major credit cards, PayPal, Klarna, and SEPA bank transfer.
https://zinoviapartments.book-onlinenow.net/
🔹 Payments
What payment methods do you accept?
We accept secure online payments via Stripe and Viva Wallet. Payment links are sent after your reservation is completed.
Can I pay using Klarna?
Yes, Klarna payments are available. After your booking is completed, you will receive a secure payment link via Stripe or Viva Wallet where Klarna can be selected as a payment option.
🔹 Stay Details
Is Zinovia Apartments Studio suitable for couples?
Yes, the studio is ideal for couples seeking a comfortable and private stay
Is the apartment suitable for long or short stays?
Zinovia Apartments Studio is suitable for both short and longer stays, depending on availability.
🔹 Policies
What is the check‑in and check‑out time?
Check‑in and check‑out times are provided during the reservation process. Please contact us if you require flexibility.
Who can I contact for more information?
For any additional questions, you can contact us directly through our website or via email. We are happy to assist you.
Transport to Chania Old Town
How do I get to Chania Old Town from the apartments? Is there a bus?
Yes, it is very easy! Bus Line 21 stops just a few meters from our property. It runs frequently (every 15-20 minutes) and takes you directly to the center of Chania in about 10-15 minutes. Tickets can be purchased on the bus or at kiosks.
Beaches & Children
Are the beaches in Agioi Apostoloi suitable for small children?
Absolutely. Agioi Apostoloi features shallow, sandy beaches that are protected from the winds, making them safe and ideal for families with small children. The main beach is just a short walk (approx. 80m - 3 min) from Zinovia Apartments.
Amenities Nearby
Are there supermarkets and restaurants nearby?
Yes, you don't necessarily need a car for your daily needs. There are large supermarkets (like SYNKA and Lidl), mini-markets, ATMs, pharmacies, and excellent traditional tavernas within walking distance from our apartments.
Noise Levels
Is the area quiet at night?
Kato Daratso is known for being a peaceful area, ideal for relaxation. While we are close to amenities and the beach, our neighborhood is quiet at night, away from the intense noise of clubs, ensuring a good night's sleep
Airport Transfer
How far is Chania Airport and how much does a taxi cost?
Chania International Airport (CHQ) is about 20km away (approx. 30 minutes drive). A taxi usually costs between 35€ and 45€, depending on the time of day and luggage. We can also arrange a private transfer for you upon request.
Parking
Do you provide parking space?
Yes, Zinovia Apartments offers secure private parking on-site. Access is controlled via a personal code for entry and exit, ensuring safety for your vehicle. The cost is €10 per day. Please let us know in advance if you need a spot.
Late Check-in
We have a late flight. Is late check-in possible?
Yes, late check-in is possible. Please inform us of your flight details and estimated arrival time in advance so we can make the necessary arrangements to welcome you or provide instructions for key collection.
Kitchen Equipment
Are the apartments equipped with a kitchen?
Yes, all our studios and apartments feature a fully equipped kitchenette with a fridge, stove, kettle, coffee maker, and kitchenware, allowing you to prepare your own meals.
Day Trips
Is Kato Daratso a good base for visiting Elafonisi and Balos?
Excellent choice. Located west of Chania city center, staying here gives you a head start towards the famous beaches of Balos, Elafonisi, and Falassarna, helping you avoid city traffic.
Agioi Apostoloi Park
Is there a place nearby for jogging or walking?
Yes, the Agioi Apostoloi nature park is right next to the beaches. It is a beautiful pine forest area with trails, perfect for jogging, walking, cycling, or having a picnic under the trees.
