Frequently Asked Questions (FAQs)
Questions during your stay :
1) At what time is the check-in/out due to covid19 rules :
Check-Out : 11:00 am
Please let us know your approximate time of your arrival.
2) Do you provide contactless check-in/out?
When you complete your reservation in the voucher you will find a section called web-check in where there you will need to put your details,.
We would like to inform you that a file is kept for reasons of public health protection (Covid19) in accordance with the general regulation on personal data protection (GDPR).
Questions about reservations :
1) Can I make a reservation without Credit Card*?
2) Does Zinovia arrange activities?
Yes Zinovia has partnership with the leaders for activities with Bokun A TripAdvisor company & Getyourguide where in both you will find many things to do in Chania,Crete & more!
3) Can I book my flight or Ferry Boat trip through Zinovia?
4) Do you also have the possibility of Car Rental?
Questions about the location
1) How can I get to the beach from Zinovia?
2) What are the most popular attractions near Zinovia?
Agioi Apostoloi is your ideal location to discover the west crete!
Meet Elafonissi ,Balos Lagoon or Samaria Gorge.
3) Do you have any recomendations for places to eat?
In our area there are many restaurants only 2 mins away on foot where you can taste the greek cretan cuisine!
Feel free to ask us when you arrive!
Extra Health & Safety Measures
Take a look to see the measures we have taken to prevent covid19 on TripAdvisorTravel Insurance
Relax and enjoy your holidays!
For more information here
Here’s the full FAQ translated into English.
Location & Access
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How far are the beach/center/port/airport? Is there transport or a shuttle?
• Beach: 80 m · City center: 4 km · Port: 8 km · Airport: 25 km (shuttle available).
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Is there an elevator? Is it accessible for people with mobility difficulties?
• Elevator: no. Accessibility: yes.
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Do you provide check-in directions/map/access/parking info before arrival?
• Yes, via the guest app; you receive a link by email (no installation needed).
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Is late arrival with code/lockbox possible?
• All details are in the guest app.
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What if I arrive late at night? Is there emergency support?
• All details are in the guest app.
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Is self check-in / key box available?
• All details are in the guest app.
Room Amenities
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What amenities are in the room/apartment?
• Fridge, hob, coffee maker, kettle, and linen-cleaning service. All details in the guest app; you can also contact us via WhatsApp.
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Is there A/C/heating in all areas?
• Yes, A/C and ceiling fans.
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Are baby cots or extra beds provided? Any charge?
• Baby cot provided. No extra beds. Check room max occupancy. Details in the guest app.
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Smoking policy; balconies/outdoor areas?
• No smoking inside rooms. Smoking allowed in outdoor areas.
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Do you have a balcony/sea view/garden view?
• Garden view.
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Suitable for remote work (desk, Wi‑Fi, outlets)?
• Yes, fast internet.
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Do you provide iron/ironing board or laundry/ironing service?
• Yes, except ironing service.
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Coffee/tea or welcome pack?
• See the guest app.
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Allergy-friendly pillows or hypoallergenic bedding?
• No.
Stay & Policies
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Cancellation and change policy?
• In the booking email.
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Check-in/check-out times; early check-in/late check-out?
• In the booking email and the guest app.
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What payment methods are accepted?
• All options; see our website. Installments accepted.
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Is there a deposit or card pre-authorization?
• See booking terms in your email.
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Do you issue invoices? Is VAT/stay tax included?
• Yes. State tax TΑΚΚ is not included. See booking terms in your email.
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Are pets allowed? Terms/fees?
• Unfortunately, no.
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Is breakfast provided? In what form?
• Available via local partner or delivery to your room. See the guest app.
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Housekeeping during the stay; linen/towel change frequency?
• Daily housekeeping. Linen every 5–6 days (depending on stay length). Towels daily.
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Luggage storage before/after check-in?
• Yes, free.
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Quiet hours; building/common-area rules?
• Quiet hours 00:00–08:00.
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Group bookings or long stays; terms/discounts?
• Contact us.
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Parties or events allowed?
• Not allowed.
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Lost keys or damages—what applies?
• Charged to the guest.
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What’s included in the price? Any extra fees?
• Everything included except the state tax TΑΚΚ (see booking email).
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Safety measures (safe box, fire detection, extinguishers, 24/7 support)?
• Fire extinguishers checked annually with certificates.
Common Areas & Parking
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Is there private parking? Free or paid? Reservation needed?
• Private, paid, reservation required; controlled entry/exit with code.
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Is free Wi‑Fi available everywhere or only in common areas?
• Free everywhere.
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Is there a pool or pool access?
• See the booking email; we manage multiple properties and some have a pool.
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Luggage storage in a common area?
• Not in a common area; luggage is stored in a separate space.
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Quiet hours / common-area rules?
• Quiet hours 00:00–08:00.
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Security in common areas (e.g., cameras, fire safety)?
• Security cameras in common areas. Entry only for booked guests, controlled by code.
Surrounding Area
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Nearby supermarkets, restaurants, bakeries, or pharmacies?
• At 100 m: mini markets, restaurants, cafés. At 500 m: two large supermarkets.
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Notices about works/noise or seasonal specifics (e.g., meltemi winds)?
• Info provided; works/noise are prohibited during summer months.
